Frequently Asked Questions

Policies & Procedures

• Free returns and exchanges up to 45 days after purchase.
• Item(s) must be in original condition.
• Notify us via email (kb AT libertadapparel DOT com or via the Contact page) the details of how we can serve you. We will respond with next steps and a pre-paid return label.
• Please make sure identifying information is included with your return (e.g. name on purchase, order ID, email address)
• If possible, please use the original box is used to reduce waste and properly protect the shirt(s).
• Please include all original labels and tags with your shipment.

Refunds

Refunds will be initiated after the returned item is received and inspected. Please allow 5-7 business days for the funds to be returned to your account. NOTE: Expedited shipping will not be refunded.

Exchanges

Please notify us which item you would like as a replacement. If you would like assistance choosing a different size, we're happy to help. Just let us know.

Return Shipping

Regardless of original, outbound (to customer) shipping option selected, all free return shipping and free replacement item shipping are for standard ground service (2-7 days transit time).

If the customer would like to expedite return/replacement, the customer may choose to pay for additional shipping services. To make this request, please email Libertad via the contact page.

Refused Delivery & Delivery Error

If the customer refuses delivery; entered an incorrect address and causes a delivery error; does not respond to delivery notices from the courier; and/or fails to receive or retrieve the package the customer will receive a refund only after the shipment is returned and arrives at the origin in good condition. Additionally, all costs related to order fulfillment; restocking; and 2-way shipping will be deducted from the refund under these circumstances.

Please note that local post offices return shipments via the most cost effective method. This means it is the slowest and without tracking. Therefore, refunds could be delayed for a long, indefinite period.

Policies & Procedures

• Returns and exchanges are accepted up to 45 days after purchase.
• We will pay outbound postage to the customer via USPS (US to non-US destination), but cannot cover the shipping fees on the return to our location (non-US to US). In cases where shipments must be sent via express couriers (e.g. FedEx, DHL, etc.) the customer must pay for shipping both ways on the return/exchange as well.
• Item(s) must be in original condition.
• Notify us via email (kb AT libertadapparel DOT com or the Contact page) the details of how we can serve you. We will respond with next steps.
• Include identifying information in the box (e.g. name on purchase, order ID, email address)
• If possible, use original box to reduce waste and properly protect the item(s). Refunds and exchanges will be denied if the shirt is returned damaged. 
• Please include all original labels and tags with your shipment.

Exchanges

Please notify us which item you would like as a replacement. If you would like assistance choosing a different size, we're happy to help. Just let us know.

To avoid double taxation from your Customs department (1st tax on the original shipment and 2nd tax on the replacement) fill out the appropriate paperwork with the courier.

Refunds

Refunds will be initiated after the returned item is received and inspected. Please allow 5-7 business days for the funds to be returned to your account.

If you were charged import fees and taxes by Customs, be sure to apply for a refund of said taxes before sending the package back to Libertad.

Return/Replace Shipping

As previously stated, Libertad will pay outbound postage to the customer for replacement items (US to non-US destination), but cannot cover the shipping fees on the return to our location (non-US to US).

Regardless of original shipping method, all replacements will be shipped via our standard international service (normally 7-10 days). If the customer would like to expedite shipping with express services (e.g. FedEx), the customer will be invoiced for those shipping fees and payment must be made prior to shipment.

Refused Delivery & Delivery Error

If the customer refuses delivery; entered an incorrect address and causes a delivery error; does not respond to delivery notices from the courier; and/or fails to receive or retrieve the package the customer will receive a refund only after the shipment is returned and arrives at the origin in good condition. Additionally, all costs related to order fulfillment; restocking; and 2-way shipping will be deducted from the refund under these circumstances.

Please note that local post offices return shipments via the most cost effective method. This means it is the slowest and without tracking. Therefore, refunds could be delayed for a long, indefinite period.

Order Fulfillment

• Free shipping & USPS Priority: Most orders are filled & shipped in 1-2 business days. During busy shopping seasons, some orders may take 3 days to fill and ship.
• Expedited shipping (FedEx): Orders are filled and shipped same day if received by 12:00 pm EST (M-F).
  

Transit Times (Contiguous 48 States)

All orders are shipped from Michigan.

• Free Shipping: 2-7 business days for destinations in the contiguous 48 States. Hawaii, Alaska and US territories will take longer.
• Expedited shipping: FedEx 2-day (by 8pm on the second day); FedEx Standard Overnight (by 8pm next day)
  

Order Fulfillment

• Most orders are filled and shipped by our warehouse in 1-2 business days.  

Shipping Times

• Average transit time to non-US destinations is 7-10 business days. Canada might be a little faster than the average, but certain countries could take up to 21 business days depending on distance from the US and/or local import processes.
  

Customs

• Most packages quickly clear Customs in the destination country. However, Customs processes and clearance times vary widely even within the same country and could cause total delivery time to exceed 21 business days for the standard shipping option. For that reason, Libertad and its shipping partners cannot be responsible for delays and can only offer delivery estimates, not guarantees.

For all basic shipping services, US Post & Asendia partner with in-country postal services (e.g. Australia Post, Deutsche Post, etc.) for delivery.

Tracking updates from these services is incomplete and cannot be compared to step-by-step tracking from couriers like FedEx and DHL. At times, the only updates given are upon package pickup and then delivery. 

If there is a lengthy delay in shipping (more than 28 days), the likely delay is caused by the individual country's Customs department. The best thing to do is to contact your local post office with your tracking number. This often results in the release of 80% of delayed parcels. 

Germany

Please note that German Customs usually clears packages for delivery within 1-week. However, some packages can be kept at the Frankfurt office for 5-6 weeks. 

FedEx

There is rarely any delay with FedEx and step-by-step updates are provided. 

Free shipping to non-US addresses is available for orders of USD 200+. This covers outbound shipping only and does not include customer shipping costs for refunds/exchanges.

If items are returned for a refund and the final order is less than USD 200, the refund amount will deduct the cost of outbound shipping.

Canada Only

Free outbound shipping (US to Canada). For returns/exchanges, the customer pays for shipping back to Libertad (Canada to US) and Libertad will pay for replacement item shipping (US to Canada).

Refused Delivery & Delivery Error

If the customer refuses delivery; entered an incorrect address and causes a delivery error; does not respond to delivery notices from the courier; and/or fails to receive or retrieve the package the customer will receive a refund only after the shipment is returned and arrives at the origin in good condition. Additionally, all costs related to order fulfillment; restocking; and 2-way shipping will be deducted from the refund under these circumstances.

Please note that local post offices return shipments via the most cost effective method. This means it is the slowest and without tracking. Therefore, refunds could be delayed for a long, indefinite period.

If you live in a country that taxes consumer items from the US, then your Customs office will tax your order. Libertad does not include non-US duties, fees or sales tax in the price.

We know from experience that local Customs offices do not consistently apply the same rate even from within the same country and/or province. So, it is the responsibility of the customer to know exactly how much they will be taxed by their local Customs authority. 

If the customer refuses to pay the import fees, Libertad will not issue a refund until the order arrives at our warehouse in good condition. Refused items can take 1 to 12 months to be returned depending on the country and the courier. In these cases, Libertad will only refund the invoice amount less shipping and any additional fees applied by the courier. 

Refund of Taxes

If you are returning your order for a refund, you will be eligible for a refund of taxes from your Customs department. Fill out the necessary paperwork with the courier prior to shipping the item(s) back to Libertad. 

Avoid Double Taxation on Exchanges

If you are returning your item(s) for an exchange, inform you courier and fill out the required paperwork to avoid being taxed on the replacement item when it arrives from the US.

For best results when using a washing machine:

• Wash on a cold/cold cycle
  
• Buttoned up and inside out
• Do not bleach

Drying

• Hang dry in the shade
• Do not tumble dry

Ironing

• Warm iron only. Do not exceed "Wool" setting on the iron. Try ironing inside out until the right temperature has been achieved. Wool will get scorched if the iron is too hot.
• Consider an intermediate cloth or iron inside out.

Normal cycle. Inform the cleaner not to use trichloroethylene.

Amount

10%

Eligibility

Procedure

Notify Libertad via email (into AT libertadapparel DOT com) within 7-days of your order. Either send a clear photo of your military ID, or just make us aware of your order shipped to an APO/FPO/DPO address.

Amount

10%

Eligibility

Military personnel with either standard military ID or a verifiable shipping address to a military installation. For example, the US military uses APO/FPO/DPO shipping addresses for military personnel.

Procedure

Notify Libertad via email (into AT libertadapparel DOT com) within 7-days of your order. Either send a clear photo of your military ID, or just make us aware of your order shipped to a verifiable shipping address to a military installation.

We've never had a holiday, or other seasonal, sale and don't have any planned. 

Nevertheless we will offer any customer a 30-day price guarantee. So, if you buy from us a month before Thanksgiving/Christmas and we decide to try a holiday promotion, we'll send you the difference in the form of a rebate to the payment method used on the original purchase. The only requirement is that you must email us your order information (i.e. order number and/or name & date of purchase) to be eligible for the rebate.