Policies & Procedures
- Free returns and exchanges up to 45 days after purchase.
- Item(s) must be in original condition.
- Notify us via email (kb AT libertadapparel DOT com or via the Contact page) the details of how we can serve you. We will respond with next steps and a pre-paid return label.
- Please make sure identifying information is included with your return (e.g. name on purchase, order ID, email address)
- If possible, please use the original box is used to reduce waste and properly protect the shirt(s).
- Please include all original labels and tags with your shipment.
Refunds will be initiated after the returned item is received and inspected. Please allow 5-7 business days for the funds to be returned to your account. NOTE: Expedited shipping will not be refunded.
Please notify us which item you would like as a replacement. If you would like assistance choosing a different size, we're happy to help. Just let us know.
Regardless of original, outbound (to customer) shipping option selected, all free return shipping and free replacement item shipping are for standard ground service (2-7 days transit time).
If the customer would like to expedite return/replacement, the customer may choose to pay for additional shipping services. To make this request, please email Libertad via the contact page.
Refused Delivery & Delivery Error
If the customer refuses delivery; entered an incorrect address and causes a delivery error; does not respond to delivery notices from the courier; and/or fails to receive or retrieve the package the customer will receive a refund only after the shipment is returned and arrives at the origin in good condition. Additionally, all costs related to order fulfillment; restocking; and 2-way shipping will be deducted from the refund under these circumstances.
Please note that local post offices return shipments via the most cost effective method. This means it is the slowest and without tracking. Therefore, refunds could be delayed for a long, indefinite period.