Frequently Asked Questions

Policies & Procedures

• Free returns and exchanges up to 45 days after purchase.
• Item(s) must be in original condition.
• Notify us via email (kb AT libertadapparel DOT com or via the Contact page) the details of how we can serve you. We will respond with next steps and a pre-paid return label.
• Please make sure identifying information is included with your return (e.g. name on purchase, order ID, email address)
• If possible, please use the original box is used to reduce waste and properly protect the shirt(s).
• Please include all original labels and tags with your shipment.

Refunds

Refunds will be initiated after the returned item is received and inspected. Please allow 5-7 business days for the funds to be returned to your account. NOTE: Expedited shipping will not be refunded.

Exchanges

Please notify us which item you would like as a replacement. If you would like assistance choosing a different size, we're happy to help. Just let us know.

Return Shipping

Regardless of original, outbound (to customer) shipping option selected, all free return shipping and free replacement item shipping are for standard ground service (2-7 days transit time).

If the customer would like to expedite return/replacement, the customer may choose to pay for additional shipping services. To make this request, please email Libertad via the contact page.

Refused Delivery & Delivery Error

If the customer refuses delivery; entered an incorrect address and causes a delivery error; does not respond to delivery notices from the courier; and/or fails to receive or retrieve the package the customer will receive a refund only after the shipment is returned and arrives at the origin in good condition. Additionally, all costs related to order fulfillment; restocking; and 2-way shipping will be deducted from the refund under these circumstances.

Please note that local post offices return shipments via the most cost effective method. This means it is the slowest and without tracking. Therefore, refunds could be delayed for a long, indefinite period.

Policies & Procedures

• Returns and exchanges are accepted up to 45 days after purchase.
• We will pay outbound postage to the customer via USPS (US to non-US destination), but cannot cover the shipping fees on the return to our location (non-US to US). In cases where shipments must be sent via express couriers (e.g. FedEx, DHL, etc.) the customer must pay for shipping both ways on the return/exchange as well.
• Item(s) must be in original condition.
• Notify us via email (kb AT libertadapparel DOT com or the Contact page) the details of how we can serve you. We will respond with next steps.
• Include identifying information in the box (e.g. name on purchase, order ID, email address)
• If possible, use original box to reduce waste and properly protect the item(s). Refunds and exchanges will be denied if the shirt is returned damaged. 
• Please include all original labels and tags with your shipment.

Exchanges

Please notify us which item you would like as a replacement. If you would like assistance choosing a different size, we're happy to help. Just let us know.

To avoid double taxation from your Customs department (1st tax on the original shipment and 2nd tax on the replacement) fill out the appropriate paperwork with the courier.

Refunds

Refunds will be initiated after the returned item is received and inspected. Please allow 5-7 business days for the funds to be returned to your account.

If you were charged import fees and taxes by Customs, be sure to apply for a refund of said taxes before sending the package back to Libertad.

Return/Replace Shipping

As previously stated, Libertad will pay outbound postage to the customer for replacement items (US to non-US destination), but cannot cover the shipping fees on the return to our location (non-US to US).

Regardless of original shipping method, all replacements will be shipped via our standard international service (normally 7-10 days). If the customer would like to expedite shipping with express services (e.g. FedEx), the customer will be invoiced for those shipping fees and payment must be made prior to shipment.

Refused Delivery & Delivery Error

If the customer refuses delivery; entered an incorrect address and causes a delivery error; does not respond to delivery notices from the courier; and/or fails to receive or retrieve the package the customer will receive a refund only after the shipment is returned and arrives at the origin in good condition. Additionally, all costs related to order fulfillment; restocking; and 2-way shipping will be deducted from the refund under these circumstances.

Please note that local post offices return shipments via the most cost effective method. This means it is the slowest and without tracking. Therefore, refunds could be delayed for a long, indefinite period.

For best results when using a washing machine:

• Wash on a cold/cold cycle
  
• Buttoned up and inside out
• Do not bleach

Drying

• Hang dry in the shade
• Do not tumble dry

Ironing

• Warm iron only. Do not exceed "Wool" setting on the iron. Try ironing inside out until the right temperature has been achieved. Wool will get scorched if the iron is too hot.
• Consider an intermediate cloth or iron inside out.

Normal cycle. Inform the cleaner not to use trichloroethylene.

If you've already looked over the size chart and fit descriptions via the "Size Guide" link on the product page (right of the colors) and still have questions, we're happy to help further. Just email us via the Contact page and we'll help you get the right fit.